Manager

The Service Manager is a passionate individual who cares deeply about every aspect of service and inspires the team to deliver on our mission of being one of America's great restaurants through their presence, attention to detail, and coaching. This individual embodies our values in action and leads by making decisions in alignment with those values. They are uncompromising in their care for our three stakeholders: the guest, the team, and the business. 

Leadership

Consistently demonstrates self-awareness and self-management in order to be a great leader and teammate. Leads with a positive and productive mindset, influencing and coaching each team toward our service standards, goals and objectives on each shift. Expert and utmost authority on what is expected of the frontline staff and able and willing to hold the line. Uses their resources to bring clarity and resolution to any situation presented.

Service & Hospitality

Passionate and consciously aware of what it takes to set the tone and maintain the tempo for an impeccable shift. Uses all their senses to dial in the experience. Highly engaged in service, present and connecting with guests and the team equally to ensure we're meeting our mission. An expert on the steps of service and keenly watching every table and guest face to know how their experience is going - able to intervene with hospitality to ensure excellent service every time. 

Values in Action

Lives and breathes hospitality. Operates with intention and respect. Committed to personal and professional evolution in order to stay connected to self and those they lead. Evaluates and holds team accountable through the lens of our values. Demonstrates a high degree of professionalism and integrity at all times. 

Operations

Ensuring all functions of the restaurant are operating in flow and supporting each department throughout each shift; knowing where to be and when to be there. Prioritizes the importance of following good processes consistently in order to run an efficient restaurant. They are a problem solver who identifies, communicates and solves problems that arise that affect service in any way.

Staff Relations

Leads the team through inspiration and passion. Curates their style to meet the needs of the individual in front of them. Unwilling to compromise on our values and expectations, as they know that is what creates our culture. Takes resposnibility for the overall performance of the team and actively supports, coaches, and holds team members accountable for their role & impact on service. Takes pride in educating the staff on all aspects of the restaurant (menu specificiations, drinks, products/vendors, etc.) and narrates the purpose behind each step of service. 

Safety & Sanitation

Create and maintain a safe work environment for guests and staff. Enforce sanitary practices for food handling, cleanliness, and maintenance of the restaurant. Inform the appropriate parties of any repair and maintenance needed.  Upholding the allergen safety measures in place. Ensure our facilities are pristine, safe, and hospitable for guests and staff at all times.

Financial Growth

Makes decisions based on budgets and Profit & Loss statements. Understands the impact that decisions have on the bottom line. Upholds and oversees clock-in efficiency and accuracy. Ensures productivity of our greatest resource (our people). Responsible for watching waste and taking action to correct it. Contributes and implements ideas for ways to add value, increase sales and productivity, and how to save money for the business. Look for opportunities to increase guest check average and maximize our seating.

Administrative

Accurately manage POS transactions, end of day reporting, cash handling procedures, and all other essential business functions. Takes responsibility and follows-through with urgency to ensure issues are resolved that occur on shift, communicating with the Accounting Team and other stakeholders as needed.

Professional Expectations

• Possess self management skills

• Willing to make mistakes and take courage

• Emotionally intelligent and prioritizes well-being

• Models, teaches, and coaches on a high level of hospitality toward self and others

• Takes responsibility for their contribution in the team trust and integrity

• Refuses to compromise on our standards

• Is solution-oriented with a growth mindset

• Persistent in the pursuit of excellence