Barista Carry Out Member

The Barista Carry Out Crew member is a dedicated member of the Service Team. They work with intention to oversee each aspect of the guests' carry-out experience. They are an expert in coffee and tea services as well as all menu offerings. In addition to completing guest orders, the crew member will assist in cashiering and greeting guests, stocking shelves, running food to guests, and keeping The Boro neat, clean, and organized at all times.

Core Duties & Responsibilities

• Welcomes guests with genuine hospitality in-person & on the phone

• Knowledgeable about all menu offerings, promotions, specials, and all current programs

• Always selling tomorrow’s experience

• Expert salesperson: takes initiative to offer pairings, suggests alternatives to sold-out items, and crafts meaningful experiences (no meal is complete without dessert!)

• Thoughtful and courteous, always going above and beyond providing exceptional hospitality and creating repeat business

• Knowledgeable about our coffee, tea and beverage inventory in order to educate and inform customers about the quality, value, story and features of each product

• Remain current and knowledgeable on all product

• Understands and can operate Upserve POS

• Experience using phone functions (hold, transfer, caller ID lookup)

• Answers FAQs about the restaurant, carryout, and events taking place

• Receives, transcribes, and processes phone and online orders

• Recovers mistakes with soignée and finesse, and always knows the solution (or knows who does)

• Coordinates pickup (incl. curbside) and delivery and accurately records all necessary information

• Aware of the flow of service and prioritizes accordingly

• Able to problem solve, minimizes errors and strives to perfect the carryout experience

• Verifies complete and correct orders

• Maintains a clean and pristine work space at all times

• Sets the next team member up for success

Additional Expectations

• Reliable, professional, organized, and mature

• Hospitality generator

• Sales maximizer

• Opportunity seeker

• Mindful Hustler

• Productive

• Multitasker

• Intuitive

• Friendly face of the restaurant