Our business is hospitality. Our approach is deeply rooted in Besa, the ancient Albanian code of honor that guides our dedication to hospitality and insists that everyone we encounter is extremely well taken care of. Hospitality is relationship - and it’s how we make people feel. It is generous, abundant, and has the power to change our world. Great hospitality starts on the inside - only then can one properly care for our 3 stakeholders: the guest, the team, and the business.
To lead and develop caring businesses that inspire hospitality, intention, integrity and continuous growth.
To create communities that transform the world around them.
Our culture is the secret to our sustainable success. What makes us who we are is defined by our values: hospitality, intention, integrity and continuous growth. We are unwavering in our commitment to our shared values and our community encourages a healthy and professional lifestyle for all of our team members. Our people are our culture, and this culture is felt by our guests whenever they try to describe ‘that something special’ about one of our extraordinary businesses.
Intention flavors everything. We work with purpose. We are strategic and mindful. We are conscious about our impact and outcomes, and aware that we either add or detract from the culture and the bottom line with our every decision and action. Responsible.
Alignment is our goal and integrity is our way to it. We are uncompromising when it comes to upholding our values, our cherished culture and our high standards. Integrity and accountability is present throughout the ranks and in our every action. Healthy people, healthy processes, and healthy profits. No shortcuts. No exceptions. No excuses.
We live in a state of continuous growth. Healthy things grow; growing things change. We embrace change. We are committed to personal and organizational growth and grow our businesses by growing our people. Growth is a priority here; people are encouraged and expected to grow intentionally. We continuously seek and create opportunities to delight our guests, develop our team, and improve our businesses.